Halo Salon Charlotte, Nc Don't Go!!!!

I went to this salon yesterday and I just need to rant. I have not had very much sleep because I am so angry...
she uses StyleSeat and when they asked me for a review this is what I posted:

I was appalled at the service I received at this shop. Awful, just awful....I had an 11:00 appointment and I was held hostage for 7 and a 1/2 hours! Full head weave with closure and they called it a Platinum Weave so they could charge me an outrageous price. Shandy should not hold herself out there as a professional if she can't do a service in 2 hours 45 minutes as she advertises. I found her on Styleseat and went to her because I thought she cared about the health of my hair, nope. I was given a reconstructor, Aphogee 2 min treatment which cost about $5.00 at Sally's and no other conditioner. My hair was cornrowed straight back and then her assistant attempted to take all these braids and braid them down. I had a big bump in the back of my head, I told Shandy this would not do because I sweat a lot and this hair would catch all of the sweat and start to stink. The assistant then took this mess a loose and sewed the braids up between the cornrows, now I have a smaller bump at the base of my neck. I finally got into Shandy's chair at 4:45, she sewed my hair in and it is really tight, which scares me because of traction alopecia. I finally left her salon at 6:30. This was one of the worst experiences at a salon. She is very nice, but not professional, I will not be going back!

Additionally I sent this directly to her, was I wrong?

7 hours is too long to be anywhere but work. That is ridiculous. And I'm sure she overcharged you to make up for the fact that it took her all day to do your sew in. Please don't go back there.

I can't get past the light protein treatment and nothing else! Some stylists don't dc unless needed and they charge extra, but not even a detangling instant conditioner?

This is exactly why I started doing my own sew ins and wearing wigs along time ago. I'm so sorry this happened to you I would take it out you wouldn't want to mess up your natural hair behind a horrible sew in.

Sorry you had this experience . Did you think about leaving after a few hours? I would have walked out after the 3 hour mark. are you going to take it down since its so tight? Might want to consider that .

Thank you guys sooo much and I stayed because I kept thinking she was going to get to me and she had the assistant working on me, some of the time. It's seems funny now, but when I got up to go to the bathroom, the assistant would start working on another client, so I was forced to go sit in the waiting area...LOL It was like musical chairs. I really should have left and not paid that ridiculous price.

I got this response from Shandy........Thank you for that review Ms Caroline. You were very kind and I knew that you were not happy. This was not a demonstration of my service typically goes. That is really frustrating to me because it was your first time and we know first impressions. And I just want you to know a few things. . . .the 2 hours and 45 minutes is the time until the next client can get started. A platinum weave typically takes about 3-4 hours depending on the client head size and hair density. I thought we discussed that in our consultation. Also, yesterday my first client did not tell me a situation with her hair which caused me to get behind working around that. And, the only reason that I used the apogee is because it really softens the certain hair types. I have a wide variety of treatments from caviar, to s- factor, to the salon exclusives, and the naked products which are all things that are not available at Sally and such stores. I just keep that on hand because over the years I noticed that it really works to soften, moisture, and mend hair bonds and stop shedding. That is all on top of the fact that I have a new assistant and receptionist. Who when we moved you up did not rearrange the schedule allowing the others to book. I sincerely apologize. I can't win them all, this is truly a first, but I know that with growing this comes along with it. Thanks again!

Not quite sure what she is trying to prove but I will never go back, NEVER! If she allowed 2 hours & 45 minutes no other client should have entered her shop until 1:45 pm and there were already 3 people sitting there including a full weave. 5 more people cam in after me, 2 relaxers and 3 needing wash/sets....UGH
I soaked my hair this morning and it feels much better, it will be hell taking this out. I'm going to try and remove some tracks to thin it out. I would post a picture but I'm too ashamed, I pulled it back in a ponytail this morning. Why do stylist do this to people? I guess because they can and I was a dummy to sit there and put up with this.......

Wow, that was a really awful, passive aggressive apology. Not only would I not go back, but I would spread the word to friends not to waste their money. Some people need to take a crash course on customer service. Whenever my old stylist would run behind, she would call me in advance and throw in a free trim/discounted service to make up for it.

She got more excuses than a cop going to jail!

Since when has getting a weave put in take 2+ hours?

She doesn't live up to her hype and then she made excuses on top of it. A protein treatment and nothing else to soften the hair?

I love you guys, you have made me feel sooo much better. I will try to get the word out so no one else has to suffer. I removed some of the tracks and my head feels so much better. She took my money and I hate myself for paying....but it's an experience I will never forget.

thanks I was thinking about it until now lol she needs another worker in there or something

No she needs to stop being greedy and overbooking clients. I wrapped my hair last night and when I combed it down my track was loose.....
And I thought it couldn't get any worse.....

Ooo.

Smdh. i dont even know what to tell you other than blast her all over the internet.

have you written a yelp review yet?

Overbooking is common in black salons. It's definitely one reason I stopped going to a black owned Salon which is sad.

I'm sorry that you had such a bad experience.

Well, you already knew that you should have gotten up and left, so............................I have nothing else.

I was thinking she should have at least given you a credit for a service.

greenandchic said:

I was thinking she should have at least given you a credit for a service.

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That's the same thing I was thinking. It's messed up that she didn't even bother to offer to fix it (the bump of hair at her neck that OP mentioned), offer credit for a future service or something. That's crazy.