I totally agree with this statement made by kiesha8185 -
The trick is not allowing the relaxer to touch the scalp. The relaxer touches my scalp only when the stylist is working it in for the last 10 minutes.
Relaxers never burn when I do my own because I never put it on my scalp...If any does get on my scalp, it is when I am doing the last bit of smoothing before rinsing. Along with generous basing and no scratching or any type of disturbing the scalp (removing braids, etc.)
If I have it done at the salon and it burns, they don't get a chance to do it again. Which is one of the reasons I want to perfect doing my own.