DEVASTATING NEWS! My Steamer Is not Working! HELP!

Lucky's Mom · May 21, 2009

OK Ladies - I have ahd this steamer for 6 months. I finally had time to take it out of the box and assemble it.

It ia making a loud screeching noise - and there is no steam.

erplexed This is pretty upsetting - because cannot send it back. It is JUNK!

Help! Has anyone else had this problem???

http://www.amazon.com/Hair-Steamer-...ef=sr_1_1?ie=UTF8&s=hpc&qid=1242950894&sr=8-1

this is the JUNK I bought.....

IDareT'sHair · May 21, 2009

Lucky's Mom said:
OK Ladies - I have ahd this steamer for 6 months. I finally had time to take it out of the box and assemble it.

It ia making a loud screeching noise - and there is no steam.

erplexed This is pretty upsetting - because cannot send it back. It is JUNK!

Help! Has anyone else had this problem???

http://www.amazon.com/Hair-Steamer-...ef=sr_1_1?ie=UTF8&s=hpc&qid=1242950894&sr=8-1

this is the JUNK I bought.....

oooo! Saawrry ! This is Not the One I have ! I have the Stand Up one on Wheels and it works fine. I paid $129.00 as well from SalonsRUS

I know you are HOT ! :wallbash:

I would be too. Why can't you send it back.

How hard/easy was it to assemble? Do you think you have it assembled correctly and/or were their any missing pieces !

Lucky's Mom · May 21, 2009

IDareT'sHair said:
oooo! Saawrry ! This is Not the One I have ! I have the Stand Up one on Wheels and it works fine. I paid $129.00 as well from SalonsRUS

I know you are HOT ! I would be too. Why can't you send it back.

How hard/easy was it to assemble? Do you think you have it assembled correctly and/or were their any missing pieces !

Yep - DH and I looked through everything.

It is a piece of crap.
I hope that I can get a refund.

Shay72 · May 21, 2009

I have the same one as IDareT'sHair but I know some of the ladies on here have the same one as you. Hopefully they will see this post and come in & help.

IDareT'sHair · May 21, 2009

Lucky's Mom said:
Yep - DH and I looked through everything.

It is a piece of crap.
I hope that I can get a refund.

Please try to send it back ASAP ! :nono:

Lucky's Mom · May 21, 2009

Well, at least I have my towels!!

brickhouse · May 21, 2009

Lucky I bought a table top steamers years ago and when I got mine it would not work with distilled or purified water but when I used regular tap water it worked. HTH.

tiffers · May 21, 2009

Aw man, that reeeaaally sucks!!!! Maybe you could take it to a repair shop

AngelDoll · May 21, 2009

Awww, I hope your steamer starts working.

mlj · May 21, 2009

I brought that one from the Same Retailer a few weeks ago and it would not work. :wallbash:

I emailed and called their Service Line and they gave me a prompt reply.I told them I wanted a refunded and was told to send the steamer back.. I did and recieved a refund of my purchase price plus the shipping... :grin:

I will not purchase a steamer from them again :nono:

But I do give them HIGH marks for customer service. :yep:

Lucky's Mom · May 22, 2009

mlj said:
I brought that one from the Same Retailer a few weeks ago and it would not work. I emailed and called their Service Line and they gave me a prompt reply.I told them I wanted a refunded and was told to send the steamer back.. I did and recieved a refund of my purchase price plus the shipping...
I will not purchase a steamer from them again But I do give them HIGH marks for customer service.

Wonderful!!!! Thanks for sharing this! I have sent two msgs...and I will be calling tomorrow morning. I am really prayerful that they will refund my money as well....

Thanks everyone!

Lucky's Mom · May 22, 2009

brickhouse said:
Lucky I bought a table top steamers years ago and when I got mine it would not work with distilled or purified water but when I used regular tap water it worked. HTH.

Hmmm - I willtry that. Thanks! :yep:

nikki2229 · May 22, 2009

I have the same steamer as you. If the base is not level then it will not work. It does make that loud noise when the water is low, if you bump it, or if it is not level. Play with it for a little while and it should work. Good luck.

ETA: It takes a minute or two to heat up. Does the blue light on the inside come on when you turn it on?

Lucky's Mom · May 22, 2009

nikki2229 said:
I have the same steamer as you. If the base is not level then it will not work. It does make that loud noise when the water is low, if you bump it, or if it is not level. Play with it for a little while and it should work. Good luck.

ETA: It takes a minute or two to heat up. Does the blue light on the inside come on when you turn it on?

Actually :creatures:creatures:creatures :dance7:

I tried the 'plain tap water' idea - and it worked!!!

I am thrilled!

Thanks everyone for all the tips. I told DH you ladies would give me the answers I needed...

So:

Keep it level

keep the water level full

Use Tap Water

:yep:

SmartyPants · May 22, 2009

I have a question... how does the daggone steamer know where you got the water from?

Lucky's Mom · May 22, 2009

SmartyPants said:
I have a question... how does the daggone steamer know where you got the water from?

I know. SP - this thing is smarter than us.

Good lord. :nono:

LushLox · May 22, 2009

Glad you got it working!

IDareT'sHair · May 23, 2009

Lucky's Mom said:
Actually :creatures:creatures:creatures

I tried the 'plain tap water' idea - and it worked!!!

I am thrilled!

Thanks everyone for all the tips. I told DH you ladies would give me the answers I needed...

So:

Keep it level

keep the water level full

Use Tap Water

Well...............Please Update Us on How Your Steam Treatment Went? :grin:

After you got it working and eeerrthang. :yep:

What did you steam with? How Long? How did your Hair Feel? Give Details! :look:

Lucky's Mom · May 23, 2009

IDareT'sHair said:
Well...............Please Update Us on How Your Steam Treatment Went? After you got it working and eeerrthang. What did you steam with? How Long? How did your Hair Feel? Give Details!

No I did not.
I only figured out is was working after I was done with my hair. I did not have time to fool around with it until the next morning.
I guess I will use it next week............

january noir · May 23, 2009

Well what do you know!

I purchased the steamer from JTE and it stopped working after 2 uses. I believe the heating element blew out.

I called customer service to get instructions to send it back.

Now my tabletop one is still working so far.

I'm steaming mad!

Shay72 · May 23, 2009

january noir said:
Well what do you know!

I purchased the steamer from JTE and it stopped working after 2 uses. I believe the heating element blew out.

I called customer service to get instructions to send it back.

Now my tabletop one is still working so far.

I'm steaming mad!

I am so sorry to hear that.

january noir · May 23, 2009

Shay72 said:
I am so sorry to hear that.

I was sooo disappointed. :sad:

Those cheap behind things - I've should have known.

Hopefully it's just one of those things and the new one will be OK.

Faith · May 23, 2009

That sucks SJ

I hope you get your money back or an exchange can be done.

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