Crissi
New Member
So im proper vexx right i sent Bronner Bros this email, fully backing up my case on why thenew formula is so rubbish
Dear Sir/Madam,
I see that Bronner Bros has decided to change the Daily Doctor formula, making it new and "improved", however my hair really dislikes the "improved" formula, i have been using this product for years, nothing works like it, everytime i try something different it never works like this, nothing could compare. This product would moisturize and soften my hair in a quickness and halt any breakage, thus allow me to retain legnth.
However in contrast to these wonderful experiences the new formula does nothing but lay on my head for a while and then dry out - leaving my hair dry.
If i recall correctly the original ingredints were
Deionized water, glycerine, allantoin, aloe vera gel, polydimethylsiloxane, silk amino protein, polysorbate 80, sage, ginseng extract, sheep sorrell, yarrow, wheat germ, slippery elm bark, henna, comfrey, burdock root, goldenseal, cherry bark, black walnut, chamomile, jarborandi (heavenly hemp), alfalfa, hyssop, methyl paraben, and fragrance.
So by looking at the new formula the company had removed the aloe vera gel (which is great for retaining moisture) and adding ingredients like propylene glycol, dicetyldimonium chloride - others as well but theres no need to name them. The company has also added lanolin, which my hair despites. This could be due to the fact that lanolin can have a drying effect because it acts as a "water-proofing wax" so it may seal in moisture initially but if one tries to moisturize again itslikely to fail since the hair is been deprived moisture from the lanolin that is still sitting onthe hair shaft - thus resulating in dyness, which can set off the chain of effects - leading to brittle hair and breakage.
I wouldn't want to use a product that contains paraffin and lanolin in it often because it could form emulsion, which may result in build up, which would result in having to clarify more frequently - and a majority of clarifiers contain harsh detergents = breakage when used to frequently as they also dry out the hair, and scal, stripping them of natural oil - as you can see this just turns into a never ending circle that always leads to breakage and damage
To conclude. I don't mean to sound patronizing or condescending however i feel the need to point out why the new formula may not be so much an "improved" formula. To be honest it is terrible the old formula was great there was no need for it to be changed, as the saying goes "why fix it if it isn't broke". Im sure i am not the only customer who dislikes the new formula - but maybe im one of the only customers that are going to voice my unhappiness with this new and "improved" formula. However is there ANY chance of bringing back the original formula, or could the company sell both, because some customers may like the new formula - but i am one of those that don't.
I will be anxiously awaiting a reply
Yours Faithfully
Christina Walker
__________________________________________________________________
Their response
I received your email regarding the product African Royale Daily Doctor and I thank you for your comments. However prior to changing the formula market analysis indicated to us that the old formula was not feasible for our customers. Therefore a formula change was initiated. After several months of market analysis with variations in the formula it was determined to implement the present formula.
With this in mind the possibility of reintroducing the old formula or having two formulas will not be feasible for Bronner Brothers at this time.
Once again thank you for your comments.
Yolanda D. Clay
Manager of Regulatory/Compliance
Now i beleive i brang up a decent argument, but couldn't they just be real?! come on all i see in the new and "improved" formula is a whole load of unecessary ingredients like lanolin and paraffinum, which tend to work against "our" hair. Its like the filled it with all the cheap stuff and took away good stuff e.g aloe vera gel. Yea i know that they weren't going to bring back the old for one customer but it seems that they just got cheap and took away the good stuf and filled it with a bunch of crap!
So anywhoo after all that complaining they have lost a customer, and they've probably lost more (mainly those that are on forums like LHCF and NP)
So anyways i need a replacement thats just as good as the old formula if not better.
Sorry about the long rant!
TIA
Crisis, x
Dear Sir/Madam,
I see that Bronner Bros has decided to change the Daily Doctor formula, making it new and "improved", however my hair really dislikes the "improved" formula, i have been using this product for years, nothing works like it, everytime i try something different it never works like this, nothing could compare. This product would moisturize and soften my hair in a quickness and halt any breakage, thus allow me to retain legnth.
However in contrast to these wonderful experiences the new formula does nothing but lay on my head for a while and then dry out - leaving my hair dry.
If i recall correctly the original ingredints were
Deionized water, glycerine, allantoin, aloe vera gel, polydimethylsiloxane, silk amino protein, polysorbate 80, sage, ginseng extract, sheep sorrell, yarrow, wheat germ, slippery elm bark, henna, comfrey, burdock root, goldenseal, cherry bark, black walnut, chamomile, jarborandi (heavenly hemp), alfalfa, hyssop, methyl paraben, and fragrance.
So by looking at the new formula the company had removed the aloe vera gel (which is great for retaining moisture) and adding ingredients like propylene glycol, dicetyldimonium chloride - others as well but theres no need to name them. The company has also added lanolin, which my hair despites. This could be due to the fact that lanolin can have a drying effect because it acts as a "water-proofing wax" so it may seal in moisture initially but if one tries to moisturize again itslikely to fail since the hair is been deprived moisture from the lanolin that is still sitting onthe hair shaft - thus resulating in dyness, which can set off the chain of effects - leading to brittle hair and breakage.
I wouldn't want to use a product that contains paraffin and lanolin in it often because it could form emulsion, which may result in build up, which would result in having to clarify more frequently - and a majority of clarifiers contain harsh detergents = breakage when used to frequently as they also dry out the hair, and scal, stripping them of natural oil - as you can see this just turns into a never ending circle that always leads to breakage and damage
To conclude. I don't mean to sound patronizing or condescending however i feel the need to point out why the new formula may not be so much an "improved" formula. To be honest it is terrible the old formula was great there was no need for it to be changed, as the saying goes "why fix it if it isn't broke". Im sure i am not the only customer who dislikes the new formula - but maybe im one of the only customers that are going to voice my unhappiness with this new and "improved" formula. However is there ANY chance of bringing back the original formula, or could the company sell both, because some customers may like the new formula - but i am one of those that don't.
I will be anxiously awaiting a reply
Yours Faithfully
Christina Walker
__________________________________________________________________
Their response
Dear Ms. Walker
I received your email regarding the product African Royale Daily Doctor and I thank you for your comments. However prior to changing the formula market analysis indicated to us that the old formula was not feasible for our customers. Therefore a formula change was initiated. After several months of market analysis with variations in the formula it was determined to implement the present formula.
With this in mind the possibility of reintroducing the old formula or having two formulas will not be feasible for Bronner Brothers at this time.
Once again thank you for your comments.
Yolanda D. Clay
Manager of Regulatory/Compliance
Now i beleive i brang up a decent argument, but couldn't they just be real?! come on all i see in the new and "improved" formula is a whole load of unecessary ingredients like lanolin and paraffinum, which tend to work against "our" hair. Its like the filled it with all the cheap stuff and took away good stuff e.g aloe vera gel. Yea i know that they weren't going to bring back the old for one customer but it seems that they just got cheap and took away the good stuf and filled it with a bunch of crap!
So anywhoo after all that complaining they have lost a customer, and they've probably lost more (mainly those that are on forums like LHCF and NP)
So anyways i need a replacement thats just as good as the old formula if not better.
Sorry about the long rant!
TIA
Crisis, x
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