MizzBrown
Well-Known Member
Might be a lonnng vent. Be prepared. Has anyone else experienced piss-poor, non accomodating, customer service from these folks?
I have made about 4-5 orders from them trying to promote black people, plus I loved most of her hair care products Waayyy before she was ever introduced on Tyra Banks show.
Their website never works. Item will say "in stock" yet when i get the email shipping info, its suddenly on backorder. I can't use my 10% membership online because THAT doesnt seem to work either. So when i call, i get extreme wait times, and I always get some Snappy, ghetto girl who acts like I'm always bothering her. I tell her what i want, she proceeds to tell me its out of stock even though its clearly on the website IN STOCK. They NEVER update their website.
She's sucking her teeth in the background, sighing and asking me "what else did you want?"
AND WHY must you pay $25 just to GET 10% off as a membership fee? I have to PAY just to GET a discount? Not 25$ worth of products. Just a STRAIGHT $25 to get 10% of my orders for just ONE year. I only order once a year because theyre shipping is so high that i make sure i spend $75 just to get free shipping and i'm good for a loong time.
When u are tryin to ask them questions about products, they have no idea, and if theyre any promotions that u saw online or in a magazine, they dont tell you about it, you have to TELL them, hey, "I want that free lip gloss youre offering on your site too!" Sales rep goes "oh yeah, i guess i should add that too" WTF?
I saw a promotion for a full size Almond cookie lotion in Vibe magazine once and when i called to get it w/ my order, they said "oh, thats not even out yet so u cant get it yet" They know before press time, which advertisements are going in which magazine and they should be stocked WELL BEFORE. Vibe magazine is a nationwide magazine and thousands have seen it so why am I the first to complain about the lotion? I had to almost curse the rep out to demand my free lotion.
So now I am boycotting them. My sister just ordered something today and they treated her like crap and she had to call back and complain. She was trying to ask the rep to help her find a product for around $6 so she could get free shipping right? Sales rep,"we dont have nothing at $6, everything starts at $12" Sister says, umm, isnt your lip gloss around $6. Sales rep,"oh yeah, i guess you can add that" What's her problem?? We have NEVER had a pleasant experience and for that reason, I boycott. I cannot support black businesses if i keep getting treated like trash.
Is there ANYONE who has yet to have a pleasant experience w/ Carol's Daughter? Why does this seem to be the norm w/ black owned/operated businesses?
I have made about 4-5 orders from them trying to promote black people, plus I loved most of her hair care products Waayyy before she was ever introduced on Tyra Banks show.
Their website never works. Item will say "in stock" yet when i get the email shipping info, its suddenly on backorder. I can't use my 10% membership online because THAT doesnt seem to work either. So when i call, i get extreme wait times, and I always get some Snappy, ghetto girl who acts like I'm always bothering her. I tell her what i want, she proceeds to tell me its out of stock even though its clearly on the website IN STOCK. They NEVER update their website.
She's sucking her teeth in the background, sighing and asking me "what else did you want?"
AND WHY must you pay $25 just to GET 10% off as a membership fee? I have to PAY just to GET a discount? Not 25$ worth of products. Just a STRAIGHT $25 to get 10% of my orders for just ONE year. I only order once a year because theyre shipping is so high that i make sure i spend $75 just to get free shipping and i'm good for a loong time.
When u are tryin to ask them questions about products, they have no idea, and if theyre any promotions that u saw online or in a magazine, they dont tell you about it, you have to TELL them, hey, "I want that free lip gloss youre offering on your site too!" Sales rep goes "oh yeah, i guess i should add that too" WTF?
I saw a promotion for a full size Almond cookie lotion in Vibe magazine once and when i called to get it w/ my order, they said "oh, thats not even out yet so u cant get it yet" They know before press time, which advertisements are going in which magazine and they should be stocked WELL BEFORE. Vibe magazine is a nationwide magazine and thousands have seen it so why am I the first to complain about the lotion? I had to almost curse the rep out to demand my free lotion.
So now I am boycotting them. My sister just ordered something today and they treated her like crap and she had to call back and complain. She was trying to ask the rep to help her find a product for around $6 so she could get free shipping right? Sales rep,"we dont have nothing at $6, everything starts at $12" Sister says, umm, isnt your lip gloss around $6. Sales rep,"oh yeah, i guess you can add that" What's her problem?? We have NEVER had a pleasant experience and for that reason, I boycott. I cannot support black businesses if i keep getting treated like trash.
Is there ANYONE who has yet to have a pleasant experience w/ Carol's Daughter? Why does this seem to be the norm w/ black owned/operated businesses?
Sorry you have such bad experiences with them.
erplexed. Sorry you had a bad experience.
My hair hated ever single product because it either was too heavy or like Crisco..
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