Kiowa
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Delta Air Lines is apologizing for its customer service again, this time over a baggage agent who called the police on a black woman who asked to speak to a manager about damage to her suitcase at the Boston Logan International Airport. “I do feel like the situation was racial,” the passenger, who did not want her full name listed in the story, told Yahoo News.
Delta apologized, saying, “We apologize to this customer for her experience in the Boston baggage service office and Delta is in contact with her to better understand what transpired.”
This is not Delta’s first incident of this sort. Several years ago, Delta (DAL, +0.71%) had to apologize to an African-American doctor for first ignoring and then questioning her credentials when she offered to help another passenger in need.
http://fortune.com/2018/09/20/delta-air-lines-racism-complaint-baggage/
Delta Air Lines is apologizing for its customer service again, this time over a baggage agent who called the police on a black woman who asked to speak to a manager about damage to her suitcase at the Boston Logan International Airport. “I do feel like the situation was racial,” the passenger, who did not want her full name listed in the story, told Yahoo News.
Delta apologized, saying, “We apologize to this customer for her experience in the Boston baggage service office and Delta is in contact with her to better understand what transpired.”
This is not Delta’s first incident of this sort. Several years ago, Delta (DAL, +0.71%) had to apologize to an African-American doctor for first ignoring and then questioning her credentials when she offered to help another passenger in need.
http://fortune.com/2018/09/20/delta-air-lines-racism-complaint-baggage/