It’s interesting this came up because I was wondering how the hell they are making money. 70% of the stuff I order from them arrives broken. Or it’s the wrong item. They always tell me to keep it and they send another one.
These items ranged from 100-800 dollars. One was a bathroom vanity. They sent it to me by mistake and I told them and they said to hold onto it fir 2 weeks then donate to charity or keep it. They eventually sent the right item.
Recently I bought something for 280 and it had a crack at the Bottom. Sent them a pic and they replaced it. Told me to keep the original. Unfortunately they sent the replacement to my old address and the new buyers stole it. They denied it had arrived. So I told wayfair and they sent another item to the correct address. These are just 2 examples there are many more and it’s been happening for nearly 4 years.
I fix the broken stuff and use them or give them to friends and family.
Seriously? They make money because the stuff is made by workers who are a half step above slaves using cheap materials and then sold at a markup. Letting you keep their raggedy broken junk is cheaper than having you ship it back for them to throw it away. It breaks during shipping because it is made from plywood, mdf (which is basically thick paper) and cheap veneers.