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what happened to the no heat straight plates thread ckw and launch?

Discussion in 'Hair Care Tips & Product Review Discussion' started by luckiestdestiny, May 8, 2014.

  1. Nazaneen

    Nazaneen Well-Known Member

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    I don't think she's a thief...exactly. but I don't consider her an honest businesswoman either. Is there a gray area lol
     
  2. SuchaLady

    SuchaLady Well-Known Member

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    I didnt get thief out of that at all.
     
  3. leleepop

    leleepop Well-Known Member

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    I got my email from Amazon with my refund today. I wish it would have worked out.
     
  4. Honey Bee

    Honey Bee Well-Known Member

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    I got my refund. :yep:
     
  5. faithVA

    faithVA Well-Known Member

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    I wish it would have worked out too. Maybe she will come up with an alternative.
     
  6. toaster

    toaster Well-Known Member

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    I meant to post that I received my refund a couple of weeks ago.
     
  7. HairPleezeGrow

    HairPleezeGrow Natural.MediumFine.3c.

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    I had to contact (send an email) to kickstarter and amazon because tge card I used for payment I no longer have. I need to know how I will receive my refund.
     
  8. myhairgrowstoo

    myhairgrowstoo Well-Known Member

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    I have received my refund
     
  9. virtuenow

    virtuenow Well-Known Member

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    I got both refunds.
     
  10. flyygirlll2

    flyygirlll2 Lioness mane

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    I received my refund about 2 weeks ago.
     
  11. Nightingale

    Nightingale On the Grow and Keeping it Semi-DIY

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    No refund for me. Going by her updates, mine has not been requested yet.
     
  12. GoldenRule

    GoldenRule Well-Known Member

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    Got mine last night. Don't despair.
     
  13. Napp

    Napp Ms. Nobody

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    I still havent gotten mine :(
     
  14. knbradley

    knbradley New Member

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    Thank you all for your support.
     
    Last edited: Dec 4, 2014
  15. knbradley

    knbradley New Member

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    Good evening ALL,

    I wanted to take a moment to reach out and address your comments and concerns. I do not frequent the forums as often as I used to because I have found that addressing the constant false rumors and naysayers is a never ending battle; in the same token, there have been several CWK Girls supporters that originated from the LHCF and I want to make certain that the questions and concerns of those are addressed.

    I would like to be clear and state that I absolutely did not steal the idea of the Straight Plates from another developer. My ideas are my own. The claims of ownership from an outside source are alleged and our attorney's are working to resolve the matter. As a business owner, I owed it to my family, my team, and my investors to do my due diligence. The decision to refund each and every investor was made because we did not feel it was fair for our investors to have to wait, with their investments in limbo, while the matter was addressed. Additionally, for legal reasons, I was initially advised not to conduct any interviews or make additional statements regarding the product. In the mist of it all, I made it a point to be upfront and honest with my investors. Furthermore, all updated information was and still is listed on all of our social media sites. Reports and articles that insinuate that our campaign was a scam were false and based on speculation and incomplete information. We have since spoken on record with several notable natural hair bloggers. Here are links:

    http://www.naturalhairrules.com/cwk-straight-plates-scam/
    http://trialsntresses.com/natural-hair/cwk-plates-founder-speaks-rumors


    Since the TEMPORARY halt in production my team has initiated 300 refunds. As read on this thread, natural hair blogs, and our social media sites- several backers have received their refunds. Every dollar will be refunded. No exceptions. We are not by any means thieves. I can admit that we got ahead of the process and made some missteps along the way. Because myself and my team were thrusted into the spotlight after the Kickstarter campaign 500+ people witnessed our journey. I have learned to stop apologizing for every mistake and to instead use them as tidbits of wisdom that sharpen my business savvy. Although our first launch was not perfect, we ask that you understand that we are human. Our team is working very hard behind the scenes to make certain that each investment is protected. We are not a failed business, but instead, a growing one. We hear you! We will bring an innovative tool to the natural hair community.

    I thank each and everyone of you for your investment and encouragement. My team and I do not take this for granted- we are grateful. I will check in to the LHCF for the remainder of the week. Please post in the thread or send a private message if my team and I can help in any way.

    Best,

    K.B
     
  16. knbradley

    knbradley New Member

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    Please send a private message with your first and last name. The CWK Girls team will look into your refund.
     
  17. knbradley

    knbradley New Member

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    Thank you for your patience. We are working to issue refunds as quickly and efficiently as possible. Do not hesitate to contact us if you have any further questions.

    Be sure to follow our social media sites for up to the minute updates.
     
  18. knbradley

    knbradley New Member

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    Thank you for your support. Did your refund post? Please send a private message with your information if you have not. I will have my team look into this matter.

    Please note that article connected to the link is false. The author reached out to me during a period when the CWK Girls team was not at liberty to publicly conduct interviews. The article was based on incomplete information and speculation. While the CWK Girls team appreciates their initial support and wish that we could have had the early opportunity to provide them with factual information. Here are links to articles written by notable bloggers that had the opportunity to speak with myself and my team.

    http://www.naturalhairrules.com/cwk-straight-plates-scam/
    http://trialsntresses.com/natural-hair/cwk-plates-founder-speaks-rumors

    Thank you again for your support!
     
  19. knbradley

    knbradley New Member

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    Good evening,

    Thank you for your support. After placing a temporary halt on the CWK Straight Plates, we addressed each FB via private message. This allowed us an opportunity to gather the personal information needed to accurately answer each question. The questions that applied to all investors we answered within the post for all investors to read.

    Do you have any questions that the CWK Girls team can address?
     
  20. knbradley

    knbradley New Member

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    Thank you for keeping up with the CWK Girls campaign!

    Please note that we have initiated over 250+ refunds. Several backers have publicly stated that they have received their funds. All funds will be refunded. While we worked to deactivate the site no purchases were made; therefore, there were no funds taken from here to repay investors. I believe that our current actions speak loudly and indicate that we are working hard to ensure that our investors are protected.
     
  21. JaneBond007

    JaneBond007 New Member

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    What is the date the campaign ended or is it still running?

    kickstarter.com

    Can Kickstarter refund the money if a project is unable to fulfill?

    No. Kickstarter doesn't issue refunds as transactions are between backers and creators directly. Creators receive all funds (less fees) soon after their campaign ends. Creators have the ability to refund backers through Amazon Payments (for US projects) and Kickstarter (for non-US projects).
    ____________________________________________________
    amazonpayments.com

    How Do I Issue Refunds?

    Refunds are issued through the Amazon Payments portal at https://payments.amazon.com.

    1. Log on to your Amazon Payments Account at https://payments.amazon.com.
    2. From the Overview page, find the transaction you want, and click Details.
    3. Click the Refund button. You can also enter a Partial Amount (for example, to refund just the shipping amount) and a description for the refund. You can issue refunds up to 60 days after the payment completed.
    If the payment was received more than 60 days prior and the Refund button is no longer available, please contact Amazon Payments support for assistance completing the refund.


    ___________________________________________


    I did't contribute but would have purchased the finished product. In reading this information, it seems to me that the project manager is dragging her feet in hopes that the 60 days are passed and that there is no way to issue refunds. It my hunch is wrong, then so be it. I owe no explanations for speculations. But this is inexcusable. If I were Kelechi, I'd contact Amazon immediately to find a more expeditious way to handle the refunds and get all 500 of them out immediately. 5% fee from Kickstarter is on the project manager and should come out of her personal funds.
     
    Last edited: Dec 4, 2014
  22. knbradley

    knbradley New Member

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    The campaign was successfully funded in June. It is no longer running. We did not anticipate the patent issue to arise and were close to preparing for mass production. Because we are many months past the 60 days, we are tasked with manually submitting refund request to Amazon. As we have tried, there is no way to efficiently expedite the refund process.
     
    Last edited: Dec 4, 2014
  23. JaneBond007

    JaneBond007 New Member

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    knbradley
    Does that mean you got the full funding? If so, why is it taking so long to refund the money? Are you not using Amazon.com? Do they limit refunds to 20 at a time/per day? Could you not step it up?
     
    Last edited: Dec 5, 2014
  24. DivaDee62

    DivaDee62 Well-Known Member

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    Oh so now you want to come in here huffing and puffing? Girl please. Where were you when I was emailing for a MONTH to get my refund? The refund you promised me was already said and done but actually wasn't? Girl GTFOH trying to do damage control and control your message. You showed yourself and your weakness all throughout the campaign. Go run back to the FB group and let your family gas your head up about what a great businesswomen you are. You are pathetic, a liar, and a fraud. Period point blank. I will not cower from you or your Captain Save A ___ Caping fans on this board. No. No. and No.

    You don't want it from me. Take a breath. I suggest that you don't quote me, cause I will give you not what you want but what you need.
     
  25. knbradley

    knbradley New Member

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    Please see above statement.
     
  26. JaneBond007

    JaneBond007 New Member

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    Silence???/ Hellloooooooo! Anybody still out there???? I asked with respect. Why is it taking so long if those are the deets on the Kickstart and Amazonpayments line?


    Edit: Sorry, just saw that. OK. So, it would seem to me that you would take off a day or two from your regular job and process those payments. It should not take that long for computer-literate staff. What is the process outside the 60 days, then? Could you not contact Amazon for their help or their bank? I don't fully comprehend what is the issue that holds up the process, like, specifically.
     
    Last edited: Dec 5, 2014
  27. knbradley

    knbradley New Member

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    We hate that you had a negative experience. We are working to improve our methods for contact to ensure speedier customer service.


    Thank you for your initial support.
     
  28. knbradley

    knbradley New Member

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    We are tasked with manually submitting transactions numbers to Amazon. We have toyed with the process and attempted to refund a larger number. When doing this we found that some transactions were not processed. We would then have to go back and resubmit the request. In submitting 20 at a time we can effectively manage and track each transaction. This also allows us an opportunity to offer a higher level of customer service to our investors as they too are able to track their refund based on our individual request. If they then have any questions or do not receive the stated refund we can address it before the next scheduled grouping. This is the submission process per Amazon.
     
    Last edited: Dec 5, 2014
  29. SuchaLady

    SuchaLady Well-Known Member

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    Y'all are being nasty for no reason. I'm glad she has her receipts. Literally.
     
  30. JaneBond007

    JaneBond007 New Member

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    Amazon, as big a corporation and tech as they are, can't process more than 20 transactions at a time and people are waiting one month and beyond for their refunds? It's all electronic...it hits the banks and they will see it online. Maybe there were errors in submitting on your part? If they do 20 at a time, make several batches of 20, keep a spread sheet with the proper identifiable info and go from there. It's nothing to process data 100's daily. Unless they tell you that they can only process refunds up to 20 daily, then there is no excuse but to take the time to do it. This is your responsibility and these good people made a faith effort to help you achieve your goals as a black entrepreneur. :nono: It were me as a backer, I'd call Amazon and see about getting my money.

    @SuchaLady

    There's no "y'all are being nasty for no reason" in my posts. I am business-oriented and want the deets - the specific deets. I think people should be given the truth and I am respectful. However, being respectful doesn't equate to platitudes etc. FACTS. Saves time and energy.
     
    Last edited: Dec 5, 2014

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