I just put a relaxer (Optimum) in my 15 year old's hair. I neutralized like normal and it was fine when I rinsed it out. But after putting the leave in conditioner in and trying to blow dry it, clumps of hair are coming out. It is really poofy and hard. I just rinsed it out again and she is doing a deep condition right now. What could have happened? I have been doing her relaxers for 2 years now with no problem. What can I do now?