VelvetRain
Well-Known Member
I am so pissed off right now I don't know where to go. I recently relocated to Texas and was due for a relaxer touch up as I am 12 weeks post relaxer. I had a hard enough time trying to find a salon that could offer me the butter blend mizani relaxer in sensitive scalp that my former stylist has used on me with great results.
She told me to tell any future stylist that my hair can only handle sensitive only as I am easy to get an irritated scalp and the likelihood of scalp damage and burning. I told this to the stylist and the manager two weeks before I was to set foot in this salon. They apparently use Mizani butter blend ( which later I find out was a total lie) I even called the day before to confirm and was told that she couldn't check right then if they in fact had sensitive scalp but told me she would look further in the back at a later time, and if they did not have it they would go purchase it.
Okay no biggie I thought. So I get to the salon to meet a stylist I have never had any chemical services with and tell her what was agreed upon regarding my service. I even see a note attached to her window telling her about a client that was requesting sensitive with a portion of my name that I can read. She's says without even going back to check " We ain't got that" Excuse me? So much for proper grammar. She then says well I'll just use the mild.
This girl doesn't even properly base my scalp before application, attempted to text on her phone while applying the relaxer, stops during application several times to do god knows what. This was all while her complaining about why do you get a relaxer every 3 months? My hair doesn't need anything sooner. I have always gone every 11-12 weeks with no problem. My response was I don't like alot of chemicals in my hair sooner than that. My former stylist was in agreement with me my hair didn't need relaxers any sooner than that. It's just never been a problem with my fine textured hair.
Within a 6 min time frame my the back of my scalp is literally burning. I know this because I timed this entire ordeal. I knew something was not right and she was messing up stuff because I don't have reactions like this to relaxers when they are applied correctly. I can go the entire time with no burning. I question the strength of the relaxer and her application techniques. It's like she was purposely putting that crap on my scalp and not the roots. I didn't want to take the risk of her damaging my hair as it was obvious she didn't know what she was doing so I told her I'm really hurting either speed this up or go ahead and rinse this ish out.
My hair is very underprocessed throughout my hair at the roots in so many places it ain't funny. I have never had such a crappy experience at a salon before. My hair was sticky and crunchy because she used too much of some setting solution I have never heard before. I asked to not go heavy handed and she caught an attitude with me. I saw her pick up some scissors and I said please don't even bother trimming it. I found it interesting to note that everyone who came in for a relaxer that I had the privilege of watching sat for an extended time with the relaxer in their hair while just sitting in the chair talking or waiting for their stylist to come back. I can only wonder how much damage was being done. One lady sat in the chair 35 min from the time the relaxer started going in her hair from the time they stopped talking. Her hair was not even long and I know not that darn resistant. My former stylist doesn't do that. She works the product in smooths it and off to the bowl we go in a 15 min time frame.
I have decided to just fly back home to my former stylist and see if I can get her to fix this disaster and do my trim. Is two weeks too soon to try to correct the underproccessed areas? I'm going on vacation and don't want jacked up looking hair. Ugh I am so pissed off. I left without giving and tip which I never do. However I am used to excellent and professional service which warrants a tip and a nice one.
I am so done with any new stylists or wannabe's. I don't trust too many folks to properly apply chemicals so I'll will booking plane trips back home for as long as I stay in this area.
She told me to tell any future stylist that my hair can only handle sensitive only as I am easy to get an irritated scalp and the likelihood of scalp damage and burning. I told this to the stylist and the manager two weeks before I was to set foot in this salon. They apparently use Mizani butter blend ( which later I find out was a total lie) I even called the day before to confirm and was told that she couldn't check right then if they in fact had sensitive scalp but told me she would look further in the back at a later time, and if they did not have it they would go purchase it.
Okay no biggie I thought. So I get to the salon to meet a stylist I have never had any chemical services with and tell her what was agreed upon regarding my service. I even see a note attached to her window telling her about a client that was requesting sensitive with a portion of my name that I can read. She's says without even going back to check " We ain't got that" Excuse me? So much for proper grammar. She then says well I'll just use the mild.
This girl doesn't even properly base my scalp before application, attempted to text on her phone while applying the relaxer, stops during application several times to do god knows what. This was all while her complaining about why do you get a relaxer every 3 months? My hair doesn't need anything sooner. I have always gone every 11-12 weeks with no problem. My response was I don't like alot of chemicals in my hair sooner than that. My former stylist was in agreement with me my hair didn't need relaxers any sooner than that. It's just never been a problem with my fine textured hair.
Within a 6 min time frame my the back of my scalp is literally burning. I know this because I timed this entire ordeal. I knew something was not right and she was messing up stuff because I don't have reactions like this to relaxers when they are applied correctly. I can go the entire time with no burning. I question the strength of the relaxer and her application techniques. It's like she was purposely putting that crap on my scalp and not the roots. I didn't want to take the risk of her damaging my hair as it was obvious she didn't know what she was doing so I told her I'm really hurting either speed this up or go ahead and rinse this ish out.
My hair is very underprocessed throughout my hair at the roots in so many places it ain't funny. I have never had such a crappy experience at a salon before. My hair was sticky and crunchy because she used too much of some setting solution I have never heard before. I asked to not go heavy handed and she caught an attitude with me. I saw her pick up some scissors and I said please don't even bother trimming it. I found it interesting to note that everyone who came in for a relaxer that I had the privilege of watching sat for an extended time with the relaxer in their hair while just sitting in the chair talking or waiting for their stylist to come back. I can only wonder how much damage was being done. One lady sat in the chair 35 min from the time the relaxer started going in her hair from the time they stopped talking. Her hair was not even long and I know not that darn resistant. My former stylist doesn't do that. She works the product in smooths it and off to the bowl we go in a 15 min time frame.
I have decided to just fly back home to my former stylist and see if I can get her to fix this disaster and do my trim. Is two weeks too soon to try to correct the underproccessed areas? I'm going on vacation and don't want jacked up looking hair. Ugh I am so pissed off. I left without giving and tip which I never do. However I am used to excellent and professional service which warrants a tip and a nice one.
I am so done with any new stylists or wannabe's. I don't trust too many folks to properly apply chemicals so I'll will booking plane trips back home for as long as I stay in this area.
Last edited:
nooooo, i'm so sorry this happened to ya. when people don't do what we ask with our hair or it doesn't come out right it can make us feel like crap. i hope you don't suffer any ill effects and that your old stylist can correct it. she gave you good advice about light protein treatments and such till you travel back in 2wks. i have to be honest...if they didn't have what i asked for paired with an attitude, i would have made like a ball and bounced! reporting this salon is a good idea maybe also contact the state department of consumer affairs as well as the better business bureau.
but I hope this is a lesson you will carry with you as long as you are relaxed and even if you decide to transition to natural. 
