Komaza Care HAIR ANALYSIS Service - Rave!

Did my shampoo this weekend, and thanks to my weekly scalp treatments (which I skipped this wash session) I did not have enough hair samples to send. Not complaining though. So I bagged whatever I got, and I saved it. I will try to skip my midweek cowashing, finger comb only all week. That way i can get more samples next weekend. I want to send enough hair do the font miss anything. I did 4 sections and collected hair in 4 separate labeled ziplock bags. Will post pictures of the bags, and maybe I do have enough.

i still didnt get the email saying they got my hair. and i mailed my letter via the post office to be extra safe hmmm

sharifeh said:

i still didnt get the email saying they got my hair. and i mailed my letter via the post office to be extra safe hmmm

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Hhmmmm .... same here.

^^ same here I mailed it on the 21st no email even after I sent them an email

I haven't received anything yet but I sent mine regular mail with no tracking and from Canada. I'm in no position to complain I'm in no particular rush though...give it time y'all!

I guess Onhergrind09 was the last person to get a follow-up? Good to know that there's a discount for previous buyers, thanks for asking and congratulations on the good news!

For those who haven't gotten emails, check your junk mail folder. When I sent them a question about my order they replied quickly a few hours later, however their reply was in my junk mail folder. I only sent my sample in on the 28th, so I'm not sure if they are indeed behind on sending out confirmation emails, but it's worth taking a look in your junk mail folders.

Uhh wasn't I just in here saying I didn't have anything but...I just got the email. Okayyy then, not complaining! It says to allow for 14 days to be contacted for the consultation.

I got my email finally. What a slow process. According to the post office my hair should've arrived there on the 19th.

Sent from my iPhone using LHCF

I am so annoyed right now! So a week and a half after my email saying they got my hair, I get a call today saying they don't have enough hair for an analysis! I just got a voicemail saying to send more. First I have shedding and breakage like crazy so they should have more than enough! And second the process is so long and their backlog is so ridiculous that I don't feel like being bothered. I went from being all excited and anxious to get some answers to I really couldn't care less and just figure it out on my own. I am actually starting my transition into natural anyway so what's the point. Sorry, I just had to get this mini rant out.

KammyGirl Really? Wow. I think someone had sent in like 8 strands (someone from the first wave) and they still analyzed it...maybe you can send an email saying to just go ahead and use it? Don't stress it though...it can take you longer to figure out what's wrong and you already paid for the service. Hopefully the trouble will be worth it in the end.

Amarilles said:

@KammyGirl Really? Wow. I think someone had sent in like 8 strands (someone from the first wave) and they still analyzed it...maybe you can send an email saying to just go ahead and use it? Don't stress it though...it can take you longer to figure out what's wrong and you already paid for the service. Hopefully the trouble will be worth it in the end.

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Exactly. And the thing is I sent in 3 bags from different parts of my head so I know I definitely send in more than that. I am just so upset. I know I already paid but I feel bothered by this. It takes forever to get there. It takes forever for them to tell you they got your hair. It takes forever for them to analyze the hair and then more forever to get a phone call. It really has sucked all the fun out of this for me. Maybe when I get over the annoyance I'll send some more in and not really worry about when they get back to me.

They told me the same thing. I just sent it. It didn't bother me.

02-23-2013:

classoohfive said:

I just received an email stating that they want me to mail in new samples because they don't do "before and afters" only "the current state" of my hair. I posted a while ago that I was about to send my samples but I was really close to doing a few treatments on my hair. The treatments are temporary and have to be used when needed. I wasn't sure when I would get my results back and I didn't want to throw off the results. Like the Roux porosity control conditioner. I was worried that it would make my hair seem normal and they'd give me the results based on that.

So I asked what to do and was told to send in samples before and after my wash with Roux and after my flat iron so they could see if the Roux was good for my hair and if I had any heat damaged. Getting the samples ready took a long time, so did separating and labeling them as they asked. That was a waste of time


Oh well about the comparisons since it wasn't a part of their service (still, they offered), but I'm irritated that after all this time I'm told to do it all over again. Why not use the after, which would have been current state of my hair when I sent it in? I'm thinking they don't have them anymore My samples were from late December and very early January. I guess a positive is that I'll be sending in a more current state of my hair; on the other hand if the wait is just as long as it was this time, it'll be just as outdated by the time they get back to me. I get that they're overwhelmed with orders but for the price this was a very long wait for nothing.

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03-06-2013:

classoohfive said:

They sent me an email that they had received my sample on the 11th. Then they sent me the email above (which I replied to the same day) on the 22nd, the day I should I have received my analysis. I still haven't heard anything back. No response to my question asking if they could use the latest sample they have (assuming they still had it) or if I have to send another one in.

I just sent them another message. So on top of getting back to me late in the first place, there's even more additional wait time with them not responding. Since they're accepting orders again that will probably add more wait time, especially if I have to mail something in again. erplexed I've been collecting new samples, but I hennaed my roots (for grays) but it really cut down on my shedding so I'm not getting much. Any other time that would be a good thing.

Maybe I should have asked them publicly on Facebook.

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So on March 11th they said they would get back to me by the end of the week since they had a lot to go through. Nope.

I just mailed off a new sample and sent them another email. I didn't wait for a response to see if they'll take the new sample because I'm not accepting any analysis for the old one. The samples they've been sitting on are months old now. My hair is actually doing a lot better so whatever they were going to eventually tell me about the samples they have would be pretty much useless. I mean, it would have been nice to hear the comparisons on what my hair products did and if the flat iron did any noticeable damage but I'm more interested in what's going on with my hair now. Or at least not months later...

I'm annoyed that they would accept new orders when they couldn't finish the ones they have. If I don't receive a prompt response this time around I'm just going to ask for my money back since they've wasted enough of my time by asking me to collect so much hair at different times and they couldn't even get it done after so long.

im really happy that they seem to do a thorough job with the analysis based on the reviews, it's a great service and i'm glad they take their time, but they should hire more people for logistics or something?? i dunno, i clearly don't know their situation...but you know the wait is a little long

I received an e-mail today that my analysis is ready. I have a call scheduled for Friday. Wish me luck.

I received my email regarding the hair analysis that it's ready.. To give them a time frame to contact me... They gave me enough time to finish up my clinical for the semester.

"The Call" happens tomorrow for me! I can't wait!

^rozlipsMonaRae MorganiteHow long did it take from them receiving your hair to organizing the call?

Good luck. Please post results

I would say 2 - 2.5 weeks after sending in my sample. Komaza explained to me that there are just 2 people doing the analysis and you know how we roll up in here so they are flooded.

Trust me they are well worth the wait.

Thanks MonaRae.

We (previous posters) tried to prepare everyone for the delay. Instead of getting 30 orders (making up a number) over a period of 30 days where they can be spaced out, LHCF is giving them 30 orders in 2 days. It's a manual process it is going to take some time.

Maybe by year end they will improve the process.

Can't wait to hear your results MonaRae

OK, had my analysis today and everything everyone is raving about is so true! They are very thorough and patient and can answer all your questions.

So my hair has good porosity and grows in great from the root but my issue is the last inch of my hair which could be the last of my relaxer or heat damage. So I need to cut the last inch and every 8 weeks cut 1/4 inch to maintain it. After cutting I should follow up with coconut oil on the ends. This last inch shows mid shaft splits!

Protein - I have fine hair and alway thought that meant stay away but it is needed and help the hair look fuller. She recommended once a month treatments or even every 2 weeks but not the hard core protein. She recommended one from their product line. I will have to get back to you on which one.

Moisturizing - Just water is not going to cut it. I need a conditioning base like a leave in before sealing. I should also moisturize from the ends up so that my roots don't get to greasy and weigh the hair down.

Boar Brush - Not anymore! It is tearing my hair and part of the reason for my mid shaft split! Suggestion - use my hand instead to smooth the hair down or a wig brush. Also, a good gel or pudding will help lay it down.

Exercise - She like the fact that I exercise and said it is very good for the hair.

Vitamins - YES!!!! She recommended Country Life Maxi - Hair. It has cruciferous vegetables which is very good for the hair.

I'm currently talking MineralRich and silica and she said those were good!

Growth - She said if after doing all this and I still notice slow growth that they have a growht serum I could use or that it could just be hormonal in which case she recommeded a product called DIM which helps to balance out the hormones. Its pricey so I don't think I'll get it but its nice to know its there.

Oh and I should add more protein into my diet, the hair didn't should lack of protein it was just a question she asked me. So I'll be upping my protein shakes!

Vanthie... I mailed my kit out March 20th (or earlier I think) and I received an email March 26th that it was received... So it took about 2-3 weeks for the final analysis.

Thank you. They recieved mine on the 25th so would be nice if mine is done by next week

Great analysis MonaRae, before they called did they send you pictures?

KammyGirl No not before. Its during the call you are directed to it. But I guess if you check your account just before the call you can view it.

I had my call with Komaza today. I was really surprised and happy with the results. My porosity is normal to high and my density is medium. I had a few mid-shaft splits and a few cuticles were raised which denotes high porosity in some areas. They recommended that I use an aloe vera juice rinse once a month instead of a clarifying shampoo to help close the cuticles. She also recommended that I get my ends trimmed about 1/4 inch. She made some suggestions on hair vitamins. I currently take Hairfinity but she suggested Hair Essentials and Cysteine and that was it.

All in all she said I should continue with what I am doing because it is working. However, I have had thyroid problems and this has an impact on the thickness of the hair but the vitamins should help.

I just started taking care of my hair just 8 months ago. When I started I did not know anything and have learned so much from this forum. I plan to get another follow-up in 6 months.

Happy hair growing!!

Do you know how they can tell the density of the hair? Is it by the amount of shed? I mean unless we include a picture...lol. Congratulations on the good results!

My analysis isn't ready yet I guess, I'm hoping next week.

Amarilles I am not sure how they determine density but I think by the thickness of the strand. However, I could be completely wrong. I did not ask that specific question but it is a good one and I am curious now. When you have your consultation can you ask and share the response?

Hmm...that would be interesting as it would mean that texture and density are somehow linked. I'll definitely ask then, I already have a little list with questions So ready!

Just had my analysis with Jen. She is so nice. She did what she could with the little bit of hair she had to work with from me. I had actually dropped new hair in the mail the same day I got the email saying she was able to do a partial analysis with what she had.

Bottom line for me co washing is causing my breakage. She also noticed a few bubbles in my hair and she thinks again co washing is the culprit. My hair stays wet too long. She suggested an ACV rinse this weekend to get me back on track and then if I wanted to co wash once during the week that was fine. But during the week I really should just use very little leave in and then a gel, pudding or butter to seal and style. She talked to me for a little over an hour and she was very helpful. She said she's excited to see the new hair that I sent so she can see if there is anything else that she's missing.

She also said they won't be putting the analysis up for a while and may end up that they do about 8 a month. Thanks to us they get at least 30 every time they put it up and they still hand make all of their products so they get swamped. But she did thank us all here for all the business!