I used it years ago and it worked. I always got this bald spot every 6-8 months. My hair would shed a lot and that spot would have severe breakage until it would be bald. Nioxin would grow it back and my hair would attempt to get thicker and then shed out again. I didn't know it was the relaxer and crazy hair stuff I was using. But Nioxin did what it said. I used the shampoo and conditioner. They also had this serum that I don't see anymore. So if you want to give it a try, I say go for it. It works.