Sigh is RIGHT!
IF this post was directed at any of my post I have a few things to say.
I, TML, am well aware of the shipping policies from every vendor I order from online. Before I even start adding items to my cart I check out the shipping policy and a number of their other policies. Refunds, exchanges, damaged goods etc...
Just because someone is aware of the company's policy doesn't mean they can't as you put it B!TCH AND MOAN! WOW!
Nothing in your post is new information to many of the women and myself who decided to order from these companies. Natural, handmade, owned by 1 person, family business etc..
Many of these companies like you said do have a cult following. It's my personal opinion that they've gotten to big for their britches. Your products may be great, but that doesn't mean your business policies are great. And I'm sorry these same excuses aren't holding water anymore.
Constructive criticism is in order. That's what I am doing and yes I made my feelings known to a few of these companies.
If you have companies like Oyin HANDMADE making moves to improve their turnaround times than yes it is possible for others to do so as well. HANDMADE or not it is possible for a well established company with a cult following to step up their game. Such steps are being taking by Oyin. No company is too great, too natural, too small, too big for constructive criticism.
Also, on this note of perservatives.
Most of the products I've seen have some sort of perservative in it..the only place I've seen that doesn't use perservatives is a brand new company. 2 weeks sitting on a shelf isn't going to make or break a product with a 1 year shelf life. Just my opinion. Those 2 weeks could increase customer satisfaction, improve turn around numbers, and increase the number of new customers. Speculation definitely, but a company, who doesn't have fragance selection, stocking their most popular product in 2 week advances isn't going to be harmed.
This is all about providing constructive criticism. Hoping that others will be fired up enough to send a few emails too.
When you accept less you get less. It's not an impossible task and the excuses and reasons are valid for some companies but no longer valid for others.
Excuse me for requesting that companies start trying to find ways to optimize customer satisfaction and their own business policies.
Sigh.....
When companies make products fresh to order and they are known for this you have to understand that it takes time to get your stuff. Armed with this knowledge certain expectations have to be assumed.
Hairveda, Shescentit, Qhemet etc don't have some kind of factory, or machines or a large staff. They are small independent businesses. Some of them are run by one person (Qhemet) and some are family businesses. They use natural products that don't have chemicals to prolong shelf-life. They don't have the products sitting in a storeroom to ship out ASAP. They are not some huge natural company like AO.
They get allot of business unlike some of these natural hair companies like Komaza.
HV and QB especially have a cult like following.
People were clicking the pay button right at 12am/7am to purchase. You snooze you lose, do you think that your order should go to the front of the queue?
It's not about customer service. They tell you it's going to take a while to get you're order. It's like if I know that Company A's policy/reputation is that I will get my stuff maybe in three weeks at the most and then I cry and moan about it taking three weeks. Do your research! It's custom made, Hairveda actually customizes ingredients in products, a member here can't have coconut oil in her stuff and BJ actually will tailor the product to her!
They told you it will take a while, even on LHCF we say it will take awhile from our past experiences. If you don't like it then just don't order.But don't order without researching or ignoring possible wait times and the B!tch and moan.
. I would go crazy, especially during the sales when there are a huge volume of purchases at once? Yikes. And yes, they could hire someone to help, but they may not have yet grown to a point where they can afford it. Also, the fact that these products are so good, we should support them because they are black owned and actually meet our hair needs without all the chemicals and garbage that are in more convenient, commercial products. We've been complaining so long about commercial products mostly being full of crap, so let's support the few who are actually making an effort to give us the alternatives we so desperately need. 
