Well i'm glad they see something is wrong, its a start. For too long we've sucked it up and complained under our breaths while they leave us with thin edges, bald patches and horrid burns and scabs, maybe now they'll be a little more interested in finding out what customers want rather than focusing just on making another dollar.
My last stylist was great, i loved her, problem is she was hardly ever there and just had her trainee do everything (i rarely went there twice and saw the same trainee) and i was not comfortable with that, i'm paying good money for PROFESSIONAL service, i dont mind the trainee doing rollersets, washes, blowouts and stuff but i had a problem with her doing "trims" and relaxers.
The last time i went there she (the trainee) looked at my scalp, said "this section looks a little sore" and then proceeded to slap some relaxer on it anyway! Too bad i wasn't as knowledgeable then as i am now, i had some crazy scabs in my head, hair sticking into them and all, that was it. I swore off all stylists after that.