My *Stars* stem from if I've asked them to do Swaps, make Additions/Deletions, Cancellations, Augmentations, if I forgot to add the Code etc... and they've done so with Style, Dignity and Grace.
And pleasantness.
All the ones I've named, their Response(s) have all been wonderful. And for the most part, the transactions have been smooth.
I'm not a real 'Stickler' on wait times, but how they perform day-to-day CS responses are paramount for me.
Also, b.a.s.k. Beauty, Ynobe Shops and also Tiiva Naturals (can't remember if I've mentioned them), the times I've ordered from them have been handled with Excellence.