I went yesterday and almost talked myself out of going because I worried that it would be another negative salon experience. I LOVED my experience. I promptly made another appointment with Shannon. She is a sweetie, so warm and open! The salon is extremely clean, ladies are so professional and knowledgeable and each has a private room for clients. I loved the privacy and there was zero wait time! Shannon only did a section of my hair in the back because my natural hair was too tangled for her to devote sufficient time to finger detangling all of it (within my allotted time). My hair is medium density but individual fine strands that love to lock around each other. The detangling process is often frustrating for me. Shannon used a pre-treatment on my hair that had that section of hair so soft that a vented brush smoothly slid threw it from root to tip with only a couple pieces of hair in the brush. I was simply stunned! She washed and deep conditioned the section and then blew it dry. It was shiny and soft and filled with body. I couldn't believe that it was my hair. She is confident that she will be able to restore my hair to a very healthy state in a short period of time and feels like my damage is not as bad as I think. I hope that she is right. All I can tell you is that I have not been to a hair salon in about 12 years because I have always hated the "salon experience." It took me 1 hour to get there and it was well worth the drive. I have another appointment in three weeks so that we can promptly start my healthy hair regime. I am very hopeful that 2016 will be the start of a positive upswing for my hair, body and spirit. 2016 is the year of improving and becoming the "best possible version of myself." Can you tell that I am excited? Will keep you all posted when there is something significant to share.