Question Unauthorized Cancellation

Precious_1 · Feb 17, 2012

I got this email as well!!!

Ms. Martina · Feb 17, 2012

Me too...I was wondering what was wrong.

FemmeCreole · Feb 17, 2012

Ok I got this email as well today... but don't panic! This happened to me in 2009 and when I contacted Beverly, this was what she said to me:

Thank you for contacting me and I apologize for the inconvenience. What happened is that you had one of the older subscriptions, and unfortunately all of the subscriptions created prior to 2008 have not been updating the accounts properly. Therefore, I had to cancel your subscription. All this means is if you decide to renew, you will need to set up a new subscription at the end of your current term. Please don't do this now or you will overpay. You should have full access now. If you need anything further, please let me know.

Seems like it's a similar situation.

Nice Lady · Feb 17, 2012

I just checked my email too and I got this email that my subscription was cancelled too. I hope they explain why this is happening. Are they no longer doing Paypal or is it a scam?

Evolving78 · Feb 17, 2012

i got the same message today. reading the thread to find out what is going on.

LovingMe87 · Feb 17, 2012

I got those 2 emails this morning also. Thought it was spam because I just renewed in September.

adalexandria · Feb 17, 2012

Thanks for creating this thread, ladies. I too received the paypal email and was (still am) very confused. Hopefully everything will be sorted out as soon as possible.

Evolving78 · Feb 17, 2012

FemmeCreole said:
Ok I got this email as well today... but don't panic! This happened to me in 2009 and when I contacted Beverly, this was what she said to me:

Seems like it's a similar situation.

but i have been here longer than you and i have never had this happened before.

SweetCaramel1 · Feb 17, 2012

Just got the email. Renewed in December.

Legend · Feb 17, 2012

I received this e-mail as well and submitted. Hopefully this issue will be resolved soon.

Islandgurrl · Feb 17, 2012

I just got this message too and my subscription does not expire until 7/13.

divachyk · Feb 17, 2012

Got the email also

ilah · Feb 17, 2012

Grrr, this sucks. I got the email too, like...just now. I'm super confused. My card information hasn't changed......I'm weired out but promise to to freak out....yet.

Kimiche · Feb 17, 2012

greenandchic said:
Glad I'm not the only one who received this.

I thought I was banned for some unknown reason until I saw it was from Paypal!

Girl I was over here wondering what the heck I did wrong. I don't get into arguments and stuff, so my brain was working trying to figure this out. Glad I'm not the only one.

Kurlee · Feb 17, 2012

subscribing

Pat Mahurr · Feb 17, 2012

I got it, too. :cry2:

LivingDol1 · Feb 17, 2012

i got 2 emails. what's going on lhcf? are we being hacked?

Lila25 · Feb 17, 2012

I just got the message about five min ago and decided to check my LHCF account and saw that it was still active. Mine gives this person as a contact person below. I don't trust this, it sounds like they want you to respond by emailing them. Don't do it. Don't open any attachments if anyone has one in their email. You could wind up with a virus on your computer. Notice how they spelled "FOrum." this misspelling tells me that LHCF or pay pal may have been hacked for customer information.. Somebody on LHCF needs to respond to this.

"If you have any questions about this subscription, please contact Long Hair Care FOrum."
"Business Name: *Long Hair Care FOrum
Contact Email: *[email protected]
Contact Phone: *

Sincerely,
PayPal"

Chameleonchick · Feb 17, 2012

I got this email too!

angie3g · Feb 17, 2012

I emailed the contact email listed, and got this response:

Hi

Thank you for contacting me. I am in the process of canceling everyone's subscription. The automatic subscription feature doesn't work 100% of the time, because it doesn't update some of the accounts after the payment is processed, and we don't have any idea of how to fix it. So from now on at the end of your current subscription term you will have to manually resubscribe by clicking the link on our website. Please do not resubscribe before the end of your current term or you will overpay your account. We now have the options for you to pay by using google checkout or paypal. I hope that helps.

Beverly, LHCF Admin

Hope this helps!!!

jbwphoto1 · Feb 17, 2012

It seems like everyone on the board has it under control for now, so I'll just keep checking here for updates. Also, I did get my new PayPal debit card in the mail today as I saw someone else mention.

ETA: Just checked and saw my two year subscription didn't start until April 2011.

nappyeditor · Feb 17, 2012

angie3g said:
I emailed the contact email listed, and got this response:

Hi

Thank you for contacting me. I am in the process of canceling everyone's subscription. The automatic subscription feature doesn't work 100% of the time, because it doesn't update some of the accounts after the payment is processed, and we don't have any idea of how to fix it. So from now on at the end of your current subscription term you will have to manually resubscribe by clicking the link on our website. Please do not resubscribe before the end of your current term or you will overpay your account. We now have the options for you to pay by using google checkout or paypal. I hope that helps.

Beverly, LHCF Admin

Hope this helps!!!

Thanks for this update!

Zaynab · Feb 17, 2012

Cool. I got that same email. Thought I was banned

Sent from my HTC Rezound using LHCF

mariofmagdal · Feb 17, 2012

I got one too! I am not due until June 2012.........

IDareT'sHair · Feb 17, 2012

I got one 2 and I paid for 2 years...................

Keen · Feb 17, 2012

angie3g said:
I emailed the contact email listed, and got this response:

Hi

Thank you for contacting me. I am in the process of canceling everyone's subscription. The automatic subscription feature doesn't work 100% of the time, because it doesn't update some of the accounts after the payment is processed, and we don't have any idea of how to fix it. So from now on at the end of your current subscription term you will have to manually resubscribe by clicking the link on our website. Please do not resubscribe before the end of your current term or you will overpay your account. We now have the options for you to pay by using google checkout or paypal. I hope that helps.

Beverly, LHCF Admin

Hope this helps!!!

OK.... but I don't know when my subscription runs out...

sweetlaughter · Feb 17, 2012

I got the email too. I am not due to renew for a few months.

nappyeditor · Feb 17, 2012

Keen said:
OK.... but I don't know when my subscription runs out...

Go to your User CP and scroll down to paid subscriptions and it should show you.

RayRayFurious · Feb 17, 2012

Keen said:
OK.... but I don't know when my subscription runs out...

Go to your profile by clicking on your highlighted name at the top of the page. Then click "User CP." There's an option on the left hand side that says "Paid Subscriptions." Click that. It tells your start and end date at the top of that page.

HennaRo · Feb 17, 2012

nappyeditor said:
Go to your User CP and scroll down to paid subscriptions and it should show you.

Thanks, I didn't know either! I'm good until August!

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